Terms & Conditions — Spot the Ball

1. Legal Classification

Wickfords Competitions "Spot the Ball" competitions are classified as Games of Skill under South African law. Winners are determined by their ability to correctly identify the position of a ball in an image (closest Euclidean distance to the pre-determined master coordinate).

2. No Gambling

These competitions do not involve any element of chance or random draw. As such, they are NOT classified as gambling or lotteries and do not require a gambling license.

3. Eligibility

Participants must be 18 years or older. Employees and their immediate family members of Wickfords are not eligible to participate. Participants must be residents of South Africa to be eligible for entry. Proof of residency may be required.

4. Winner Determination

The secret master coordinate is determined before the competition starts and is encrypted. The winner is the participant whose clicked coordinates have the smallest Euclidean distance to the master coordinate: √[(x₂−x₁)² + (y₂−y₁)²]. In the event that two or more entries are tied with the exact same closest distance, the entry submitted earliest (by date and time of entry) will be declared the winner. Winners are never determined at random.

5. Prize Distribution

Prizes are awarded within 7 days of competition end. Winners are notified via email and on the winners page.

Competitions are never cancelled or closed early due to low ticket sales. Every competition runs to its scheduled end date, and a winner is always determined.

The winner will always receive a cash prize equal to a guaranteed percentage of the total revenue generated from tickets actually sold for that competition. This applies whether the competition sells out or not. The guaranteed percentage applicable is displayed on the relevant competition's entry page prior to purchase.

6. Operator

Wickfords Competitions (https://win.wickfords.co.za) is operated and administered by Wickfords (https://wickfords.co.za).

• All competitions, payments, prize fulfillment, and customer support are handled by Wickfords.
• Prizes (whether cash or vouchers) are supplied and paid out by Wickfords.
• Any prize-related queries, delivery issues, or defect claims must be directed to Wickfords using the contact details below.

7. Winner Photo Publication

8. Acceptance of Terms

By registering an account and participating in any competition, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

Privacy & POPIA Policy

1. Introduction

Wickfords (operator of Wickfords Competitions) is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Who We Are

• Wickfords (https://wickfords.co.za) — Operator of Wickfords Competitions
• Platform: Wickfords Competitions (https://win.wickfords.co.za)
• Information Officer: info@wickfords.co.za

3. Information We Collect

• Identity data: Name, surname, ID number (for prize verification)
• Contact data: Email, phone number, physical address
• Financial data: Payment information (processed via our payment gateway — we do not store card details)
• Competition data: Entries, guesses, win history
• Technical data: IP address, browser type, device information

4. How We Use Your Information

• To process competition entries and payments
• To verify winners and deliver prizes
• To comply with legal obligations (FICA, CPA)
• To send competition updates (with consent)
• To improve our services
• To prevent fraud

5. Lawful Basis for Processing

• Performance of a contract (competition entry)
• Legal obligation (tax, FICA)
• Legitimate interest (fraud prevention)
• Consent (marketing communications)

6. Data Sharing

Your personal information may be shared internally within Wickfords for the purpose of:

• Verifying winners
• Delivering prizes
• Administering competitions
• Compliance with legal obligations

7. Data Retention

• Active accounts: Retained while account is active
• Competition records: 5 years (for legal compliance)
• Financial records: 7 years (tax requirements)
• Marketing data: Until consent is withdrawn

8. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Regulator

To exercise these rights, contact: info@wickfords.co.za

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure payment processing.

10. Data Breach Notification

In the event of a data breach, we will notify affected users and the Information Regulator as required by POPIA.

11. Cross-Border Transfers

Your data is stored in South Africa. Any cross-border transfer will comply with POPIA requirements.

12. Changes to This Policy

We may update this policy. Material changes will be communicated via email or website notice.

13. Contact

Information Officer
Email: info@wickfords.co.za
Website: wickfords.co.za

Refund & Cancellation Policy

1. General Principle

All competition entries are final. Once a guess is submitted, it cannot be changed or refunded, as the service (entry into the skill competition) has been rendered.

2. Points Are Free and Non-Refundable

Points on Wickfords Competitions are earned for free through participation in competitions and other platform activities. Points are not purchased with money, and therefore have no monetary value and are not refundable in cash or credit.

• Points can only be used to enter competitions or redeem free tickets.
• Points cannot be exchanged for cash.
• Points cannot be transferred between accounts.

3. Ticket Purchases Are Final

When you purchase a ticket and place a guess, the transaction is complete. Tickets are sold and points are earned at the time of purchase. Because of this:

• Entry fees for competitions already entered are non-refundable.
• Processing fees charged by payment providers are non-refundable.
• Points earned from a completed purchase remain in your account and are not reversed.

4. Competitions Are Never Cancelled Due to Low Sales

Wickfords Competitions competitions are not cancelled or closed early due to insufficient ticket sales. Every competition runs to its scheduled end date and a winner is always declared.

Regardless of how many tickets are sold, the winner receives a cash prize equal to a guaranteed percentage of the total value of tickets sold for that competition. The applicable percentage is shown on the competition entry page before you purchase.

5. Cooling-Off Period

In accordance with the Consumer Protection Act:

• You have the right to cancel certain transactions within 5 business days.
• This does NOT apply to competition entries where the service has already been rendered (a guess has been placed).
• Because points are free and tickets are final, no cooling-off refund applies to entries already placed.

6. Cancellation by User

You may close your account at any time by contacting info@wickfords.co.za. Closing your account does not entitle you to any refund of points, tickets, or entry fees.

7. Defective Prizes

For physical prizes:

• Report defects within 6 months of delivery.
• Contact us at info@wickfords.co.za
• The prize may be repaired, replaced, or refunded as per the Consumer Protection Act.

8. Chargebacks

• Chargebacks will be disputed with evidence of competition entry.
• Fraudulent chargebacks may result in account suspension.

9. Contact

For refund and cancellation queries:
Email: info@wickfords.co.za

Returns Policy — Shop Items

1. Scope

This Returns Policy applies to physical goods purchased through our shop (tools, hardware, building materials, solar equipment, plumbing supplies, and similar products). It does not apply to competition entries, points, or free tickets — those are covered under the Refund & Cancellation Policy above.

2. Return Window

You may return most items within 7 calendar days of receiving delivery, provided the item is:

• Unused and in its original condition
• In its original packaging (unopened, undamaged)
• Accompanied by the original invoice or proof of purchase
• Complete with all accessories, manuals, and parts included with the original item

Returns made after 7 calendar days may be accepted at our discretion, and a restocking fee may apply.

3. Non-Returnable Items

The following items cannot be returned:

• Custom-ordered or specially-manufactured items
• Cut, mixed, or altered materials (cable, timber, pipe, mixed paint, etc.)
• Items marked as clearance, final sale, or non-returnable at time of purchase
• Items damaged through misuse, incorrect installation, or neglect
• Consumables that have been opened (adhesives, sealants, chemical products)
• Personal protective equipment (PPE) that has been worn or used

4. Return Shipping Costs

5. Condition of Returned Items

All returned items are inspected on arrival. If an item is returned in a used, damaged, or incomplete state, we reserve the right to:

• Refuse the return entirely, or
• Offer a partial refund reflecting the reduction in value

You will be notified by email if either of these applies.

6. Our Error or Defective Goods

If the return is due to our error, or if the item arrived damaged or defective, we will:

• Cover the full cost of return shipping
• Refund the original delivery fee
• Offer a full refund, repair, or replacement — your choice, subject to availability

Please notify us within 48 hours of delivery if the item arrived damaged or incorrect, providing photographs of the damage and the original packaging.

7. Refund Method and Timing

• Refunds are issued to the original payment method used for the purchase.
• Refunds are processed within 7–14 business days of the returned item being received and inspected.
• Cash purchases refunded via EFT to a bank account in the purchaser's name.
• Refunds are only issued for the item value — not for return shipping or the original delivery fee (unless covered under Section 6).

8. Exchanges

Exchanges are welcome where stock permits:

• Contact us to arrange the exchange before shipping the item back.
• Return shipping for exchanges is at the purchaser's expense.
• If the exchanged item differs in price, we will invoice or refund the difference accordingly.

9. How to Start a Return

1. Email info@wickfords.co.za with your order number, the item(s) you wish to return, and the reason for return.
2. We will confirm whether the return qualifies and provide the return address.
3. Package the item securely in its original packaging.
4. Ship the item via a trackable courier at your cost.
5. Send us the tracking number so we can monitor the return.
6. Once received and inspected, we will process the refund or exchange.

10. Consumer Protection Act

Nothing in this policy is intended to limit your rights under the Consumer Protection Act (CPA) of South Africa. You have the right to return goods that:

• Were not suitable for the purpose you specifically made known to us
• Were not as described on our website or in the invoice
• Arrived damaged or defective

Where a conflict exists between this policy and the CPA, the CPA prevails.

11. Contact

For return-related queries:
Email: info@wickfords.co.za

Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website.

2. Cookies We Use

• Essential cookies: Required for site functionality (login, cart)
• Analytics cookies: Used to improve our services (e.g., Google Analytics)
• Marketing cookies: Used for relevant advertising (with consent)

3. Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

4. Third-Party Cookies

We may use third-party services (Google, Facebook) that set their own cookies. Please refer to their respective privacy policies.

5. Contact

For cookie-related queries:
Email: info@wickfords.co.za

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Last updated: October 2026

Wickfords Competitions (https://win.wickfords.co.za) is operated by Wickfords (wickfords.co.za). All prizes are supplied and paid out by Wickfords.